Privacy Policy — we 999c Pakistan Gaming & Sports Platform

This Privacy Policy applies to the we 999c platform, accessible at we999c.app and through the we 999c Android application. References to "we 999c", "we", "us" or "our" throughout this policy refer to the platform operator responsible for the services described.

The we 999c platform offers online sports betting — with a primary focus on Cricket, Pakistan Super League (PSL), T20 and international cricket — alongside Live Casino, Slot Games, Fish Games and related gaming content, all available to registered users in PKR.

This policy applies to all personal data collected through the website, the Android app and any customer support channels. By registering an account and using the platform, you confirm that you have read and understood this Privacy Policy.

We collect personal data in the following categories depending on how you interact with the platform:

Registration Data

When you create a we 999c account, we collect your full name, mobile phone number, date of birth and any other details required to complete registration. This information is used to set up and identify your account.

Identity Verification (KYC) Data

To process withdrawals, we may request a copy of your Pakistani CNIC, passport or another valid identity document. This is part of our Know Your Customer (KYC) verification process and is required for payment security.

Payment & Transaction Data

When you make a PKR deposit or withdrawal using JazzCash, Easypaisa, Raast, bank transfer, debit/credit card or another supported method, we collect transaction records including the payment method reference, amount, date and processing status. We do not store full card numbers on our servers.

Usage & Activity Data

We collect data about how you use the platform — including bets placed, games played, session durations, device type, operating system version, IP address and browser or app version. This data helps us improve performance and identify unusual activity.

Support Communications

If you contact our support team, we retain records of those communications for quality assurance, account management and dispute resolution purposes.

Every piece of data we collect has a specific, legitimate purpose. We do not collect information speculatively or for purposes unrelated to running the platform. Here is how your data is used:

• Account management — to create, maintain and secure your registered account.
• Payment processing — to handle PKR deposits and withdrawals through JazzCash, Easypaisa, Raast and other supported payment methods.
• Identity verification — to confirm you are who you say you are before approving withdrawal requests, as a standard anti-fraud measure.
• Fraud prevention and security — to detect unusual account activity, identify duplicate accounts and protect the integrity of the platform.
• Platform improvement — to understand how users interact with the platform so we can improve performance, fix issues and build better features.
• Customer support — to respond to your queries and resolve account or payment issues efficiently.
• Responsible gaming monitoring — to identify patterns of play that may indicate a user needs support or has set limits on their account.
• Communications — to send you relevant account notifications, important policy updates and, where you have opted in, promotional offers related to we 999c.

We only process your data where there is a legitimate basis to do so — either because it is necessary to deliver the service you have signed up for, because you have given your consent, or because we have a genuine security or fraud prevention obligation.

Processing payments in PKR requires us to collect and retain certain financial data as part of our standard operating procedures. This section explains how payment-related data is specifically handled.

JazzCash, Easypaisa & Raast

When you deposit or withdraw via JazzCash, Easypaisa or Raast, the transaction is processed directly through those payment providers. we 999c receives a transaction reference and confirmation of the PKR amount from the provider. We do not have direct access to your mobile wallet credentials — those remain with the payment provider under their own privacy terms.

Bank Transfer & Cards

For bank transfer and card transactions, payment processing is handled by a third-party payment gateway. Full card numbers and full bank account details are not stored on we 999c servers. We retain only the transaction reference, amount, date and payment method type required for our records and for processing withdrawal reversals if needed.

KYC Document Handling

CNIC copies and other identity documents submitted for KYC verification are handled securely and accessed only by the team members responsible for account verification. Documents are retained for the period required by our fraud prevention and record-keeping obligations and are then securely deleted.

The we 999c website uses cookies and similar tracking technologies to make the platform work correctly and to understand how users navigate the site. Here is a breakdown of the types we use:

• Essential cookies — required for the platform to function. These keep you logged in during your session, remember your language preference and maintain your account state. They cannot be turned off without breaking the site.
• Analytics cookies — help us understand which pages are visited most, how long users stay and where they navigate from. This data is aggregated and does not identify individual users by name.
• Preference cookies — remember your settings such as display preferences and notification choices so you do not need to reset them every visit.
• Security cookies — used to detect suspicious activity, prevent cross-site request forgery and protect your account during login sessions.

The we 999c Android application uses equivalent device-level identifiers and session tokens in place of browser cookies. These serve the same functional purposes — keeping you securely logged in and tracking app performance for improvement.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to stay logged in and use core platform features. Analytics and preference cookies can be disabled without impacting core functionality.

we 999c does not sell your personal data. We do not share your information with advertisers, data brokers or unrelated third parties. Your data may be shared only in the following limited circumstances:

Payment Processors

To process your PKR deposits and withdrawals, we share the minimum necessary payment details with our payment gateway partners and providers such as JazzCash and Easypaisa. These providers process your transaction under their own privacy frameworks and are contractually required to handle your data securely.

Identity Verification Providers

If we use a third-party KYC service to verify your CNIC or identity documents, your submitted documents and verification result are shared with that provider solely for the purpose of completing the verification. Verification providers are selected based on their security standards and data handling practices.

Fraud Prevention & Security

In cases of suspected fraud, money laundering, account abuse or platform security threats, we may share relevant account and transaction data with appropriate parties as part of our fraud investigation and prevention obligations.

Legal Requirements

If we are required by a valid legal process to disclose account or transaction information, we will comply with that requirement. We will notify you where we are legally permitted to do so before complying with such a request.

Platform Service Providers

We use trusted third-party providers for services such as cloud hosting, customer support tooling and analytics. These providers access only the data necessary to deliver their specific service and are bound by data processing agreements with we 999c.

We do not hold your data for longer than is genuinely necessary. Different categories of data have different retention periods based on their purpose:

• Active account data — retained for as long as your account remains open and active on the platform.
• Transaction records — PKR deposit and withdrawal records are retained for a minimum period in line with standard financial record-keeping practice, typically several years from the date of the transaction.
• KYC documents — retained for the period required to fulfil our identity verification obligations, after which they are securely deleted.
• Support communications — retained for a reasonable period following resolution of a query, to support any follow-up or related dispute.
• Closed accounts — following account closure, we retain certain core records for fraud prevention and legal compliance purposes for a defined period before full deletion.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

Keeping your personal and financial data secure is a core responsibility that we take seriously at we 999c. We use a combination of technical and procedural measures to protect your information:

• Encrypted connections — all data transmitted between your device and our servers is encrypted using HTTPS/TLS protocols, so your login, payment and account data cannot be intercepted in transit.
• Secure password storage — account passwords are never stored in plain text. They are stored using industry-standard hashing methods.
• Access controls — your account data is only accessible to authorised team members who need it to perform their specific role. Access is logged and reviewed.
• Session management — your account session is protected by secure tokens that expire after a period of inactivity, reducing the risk of unauthorised access on shared devices.
• Fraud monitoring — automated systems monitor account activity for patterns associated with unauthorised access, unusual transactions or suspicious behaviour.

While we maintain these protections, no online platform can guarantee absolute security. You play an important role in keeping your account secure — use a strong, unique password, do not share your login credentials with anyone and contact support immediately if you suspect your account has been accessed without your permission.

You have the following rights in relation to the personal data we 999c holds about you. To exercise any of these rights, contact our support team using the email address shown in the footer of this page.

Right to Access

You can request a copy of the personal data we hold about your account, including your registration details, transaction history and account activity records. We will respond to access requests within a reasonable timeframe.

Right to Correction

If any of the personal information on your account is inaccurate or out of date — for example, a name spelling error or an old contact number — you can request that it be corrected. Some corrections may require identity verification before they are applied.

Right to Deletion

You can request deletion of your personal data. Where we are able to comply — for example, where your account is closed and there are no outstanding financial obligations or legal retention requirements — we will delete or anonymise your data accordingly. We will explain if any data must be retained beyond your request.

Right to Withdraw Consent

Where we process your data on the basis of consent — for example, sending you promotional communications about we 999c bonuses and offers — you can withdraw that consent at any time. Withdrawing consent does not affect any processing carried out before the withdrawal.

Right to Data Portability

You may request your personal account data in a commonly used, machine-readable format where technically feasible, allowing you to take your data elsewhere.

we 999c uses account and activity data as part of our Responsible Gaming commitment. Monitoring play patterns — such as frequency of sessions, deposit volumes and duration of activity — allows us to identify accounts that may benefit from Responsible Gaming support tools.

If our systems or team identify activity patterns that suggest a user may be gaming beyond their stated budget or time limits, we may reach out to that user or apply account-level Responsible Gaming interventions in line with the settings and tools available in your account.

Data used for Responsible Gaming monitoring is handled with the same security and confidentiality standards as all other personal data. It is not shared with third parties except as described in Section 6. To learn more about the tools available to manage your gaming budget and time, visit the Responsible Gaming page.

we 999c may update this Privacy Policy from time to time to reflect changes in how the platform operates, the data we collect, the payment methods we support or applicable data protection standards. When significant changes are made, we will notify registered users through their account contact details or via an in-platform notification.

The updated policy will always be published on this page with a revised "Last updated" date at the top. Your continued use of the platform after a policy update constitutes your acceptance of the revised terms. We recommend checking this page periodically, particularly before making significant deposits or requesting a withdrawal.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please reach out to our support team.

You can find our support email address in the footer of every page on we999c.app. Please include your registered account name and a clear description of your query so we can respond as efficiently as possible.

For questions specifically about our platform rules, please also review the Terms and Conditions page. For common questions about accounts, payments and games, visit the FAQ page.